STANDARD DELIVERY
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.
We do not accept orders for certain address types –please read our delivery restrictions before placing an order.
EXPRESS DELIVERY
Next-day delivery is available for HK orders placed before the cut-off time specified on the delivery charges section; these orders will be processed for delivery on the next working day after the order is placed. Orders placed after the cut-off time on any working day will be processed and dispatched on the following working day and should arrive on the next working day after that.
While we strive to achieve specified delivery dates given to us, we cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. Where an order is time-critical, we ask that you ensure you place your order in good time to avoid disappointment.
In the unlikely event that a specified delivery date is not achieved and the order is delivered later the same day or on the next working day, a partial refund will be made, calculated as the difference between our standard next-day delivery charge and that charged at the time of placing the order.
CLICK & COLLECT
When you come to pick up your order, you must bring your order reference number (printed version/text message/email) as well as proof of ID (acceptable forms of ID include the payment card you used to pay for the order; passport; or photocard driving licence). If you paid with Paypal, you must bring your passport or photocard driving licence. Please note that you cannot collect your order until we have seen your proof of ID.
PUNCTUALITY OF SERVICE
Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate.
DAMAGED PARCELS
We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.
DELIVERY ADDRESSES
We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.
We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf.
DELIVERY RESTRICTIONS
Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.
